Privacy policy

 

This Privacy Policy explains how RESIN4DECOR (APTRADE d.o.o.) collects, uses, and protects any personal data that you provide when using this website. We are committed to safeguarding your privacy and ensuring that your personal data is processed lawfully, fairly, and transparently. If we ask you to provide certain personal data by which you can be identified, we are obliged to use it in accordance with this Privacy Policy and applicable data protection regulations.

RESIN4DECOR may occasionally update this policy by modifying this page. We encourage you to check this page from time to time to ensure that you are aware of any changes. This policy is effective as of January 1, 2024.

Data Controller

The controller that determines the purposes and means of processing personal data collected through this website is RESIN4DECOR. For any questions regarding the protection of personal data, you may contact us at the email address: info@resin4decor.com.

Controller’s address:
APTRADE d.o.o., Špruha 31, 1236 Trzin, Slovenia.

(Data Protection Officer):
Due to the nature and scope of its business, the controller has not appointed a specific Data Protection Officer.

Explanation of Terminology

The terms “RESIN4DECOR,” “we,” “us,” “our,” “our company,” and similar expressions used throughout this document refer in their entirety to the legal entity APTRADE d.o.o., Špruha 31, 1236 Trzin, Slovenia, which is the controller of personal data within the meaning of the General Data Protection Regulation (GDPR).

RESIN4DECOR is a trademark and/or online store of the company APTRADE d.o.o.

What Data We Collect

We may collect various types of personal data that you provide to us, including:

  • Identification data: first and last name, job title or function, and organization name.

  • Contact data: email address, telephone number, and postal address.

  • Demographic data: postal code, city, and information about your preferences and interests that you provide.

  • Other information: any additional information you may provide, for example through customer surveys, inquiries, feedback, or special offers.

When you visit our website, certain information is also collected automatically via cookies (see the section How We Use Cookies below), such as your device’s IP address, browser type, and data about your activities on the website. This data is used in aggregated form to analyze website usage and improve the user experience.

Purpose and Legal Basis of Processing

We process your personal data for specific, explicit, and legitimate purposes. Below we describe the purposes for which we use your data and the legal basis for processing:

  • Order fulfillment and contract performance:
    If you place an order for our products through our website, we use your data (name, contact details, delivery address, payment details, etc.) to process the order, payment, and delivery. Such processing is necessary for the conclusion and performance of a contract with you (legal basis: contractual necessity under Article 6(1)(b) GDPR). Some data must also be processed to comply with legal obligations (e.g. retention of invoices under tax legislation).

  • Internal record keeping and service improvement:
    We use collected data for internal records (administrative and business records) and analyses, which help us better understand your needs and improve our products and services. Processing for these purposes is based on our legitimate interest in efficient business management and continuous improvement of our offerings (Article 6(1)(f) GDPR), while always ensuring that your interests and rights are not adversely affected.

  • Direct marketing (newsletters and offers):
    With your consent, we may occasionally use your contact details to send promotional emails about new products, special offers, or other information that may be of interest to you. Such messages will only be sent if you have explicitly consented (e.g. by subscribing to a newsletter).
    If you are an existing customer, we may also carry out so-called “soft” direct marketing for similar products based on legitimate interest; however, each message will include a simple opt-out option, and you may object at any time. We respect your communication preferences and control the frequency of messages to avoid misuse of your trust.
    Legal basis: your consent under Article 6(1)(a) GDPR and/or our legitimate interest under Article 6(1)(f) GDPR, in accordance with applicable electronic communications legislation.

  • Market research and customer communication:
    We may occasionally use your data to contact you for market research or to obtain feedback about our products and services. Contact may occur via email, telephone, fax, or postal mail. The legal basis is typically your consent (e.g. participation in a survey) or our legitimate interest in improving user experience and offerings, subject to your right to object.

  • Website personalization:
    Data about your preferences and past interactions (e.g. viewed products or content) may be used to tailor website content and functionality to your interests, providing a more personalized browsing experience. This may involve cookies and similar technologies (see How We Use Cookies). Processing is based on our legitimate interest in providing relevant content and/or your consent where required.

If we intend to use your personal data for any further purposes that are incompatible with those listed above, we will inform you in advance and, where necessary, request your consent.

Security

We are committed to ensuring that your data is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial measures to safeguard the personal data we collect online. These include firewalls, encryption of sensitive data where appropriate, restricted access to authorized personnel only, and regular security updates of our systems.

Despite our efforts, you are also responsible for protecting your own data by using our website securely (e.g. protecting your device, using strong passwords, logging out after sessions).

How We Use Cookies

A cookie is a small text file that, with your permission, may be stored on your computer’s hard drive. Cookies help analyze web traffic or notify you when you visit a particular site. They allow web applications to respond to you as an individual by remembering your preferences.

We use cookies on our website for various purposes, including enabling shopping cart functionality, saving your preferences (e.g. language selection), visit analytics (e.g. Google Analytics or similar tools), and personalized content and advertising. Some cookies are essential for website operation, while others are installed only with your consent. Upon your first visit, you can accept or reject specific types of cookies.

Follow this link for more information about individual cookies and how we use them on our website.
(Note: This link redirects you to a detailed cookie policy listing all cookies, their purpose, and retention periods.)

Links to Other Websites

Our website may contain links to other websites that may be of interest. Once you leave our website, we have no control over the privacy practices of external websites and are not responsible for the protection of any personal data you provide there. This Privacy Policy applies only to the RESIN4DECOR website. We recommend reviewing the privacy statements of any external websites you visit.

Disclosure of Personal Data to Third Parties

We do not sell, distribute, or lease your personal data to third parties unless we have your explicit permission or are required by law or a lawful court order. Personal data may be shared with the following categories of recipients where necessary:

  • Contractual processors:
    Companies or individuals providing services related to personal data processing (e.g. website hosting providers, email marketing services, delivery services, IT support, payment processors). We have appropriate data processing agreements in place to ensure compliance with data protection standards.

  • Other controllers under legal obligations:
    Personal data may be disclosed to authorities, regulators, courts, or other third parties when required by law or necessary to establish, exercise, or defend legal claims.

  • Business partners with your consent:
    Where you have consented, we may share your data with specific partners (e.g. for promotional offers), strictly within the scope and manner you approved.

We ensure appropriate safeguards for all disclosures, apply data minimization principles, and do not allow third parties to use your data for their own purposes without your consent.

Transfers to Third Countries

As a rule, we do not transfer personal data outside the EU/EEA unless necessary for service provision. In such cases, appropriate safeguards are implemented (e.g. adequacy decisions or EU standard contractual clauses). Information about these safeguards is available upon request.

Data Retention Period

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Retention periods vary depending on data type and purpose, for example:

  • Contract and order data: retained for the duration of the contractual relationship and statutory limitation periods (e.g. invoices typically retained for 10 years).

  • Marketing contact data: processed until you withdraw consent or unsubscribe; minimal data may be retained on a suppression list to prevent further contact.

  • Consent-based data: retained until consent is withdrawn or the defined retention period expires.

  • Registered user data: retained while the account is active; most data is deleted or anonymized upon account closure, except where legally required.

Where exact retention periods cannot be determined in advance, we apply objective criteria and securely delete or anonymize data afterward.

Obligation to Provide Personal Data

Providing personal data is voluntary unless required to use a service or conclude a contract. Where data is mandatory, you will be informed accordingly. Without required data (e.g. payment or delivery details), we cannot complete a purchase, but you may browse the website freely without providing personal data.

Control Over Your Personal Data

You control how your personal data is used for direct marketing:

  • Website forms: You can explicitly choose marketing preferences when completing forms.

  • Withdrawal of consent: You may withdraw consent at any time by emailing info@resin4decor.com or by clicking the “Unsubscribe” link in marketing emails.

We never share your data for third-party marketing without consent.

Accuracy of Data

If you believe any personal data we hold is incorrect or incomplete, please inform us promptly, and we will correct it without delay.

Your Rights Regarding Personal Data

Under the GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to object

  • Right to data portability

  • Right to withdraw consent

To exercise your rights, contact us at info@resin4decor.com or by post. We will respond within the statutory timeframe.

You also have the right to lodge a complaint with the Slovenian Information Commissioner (Dunajska 22, 1000 Ljubljana, gp.ip@ip-rs.si, tel. +386 1 230 97 30, https://www.ip-rs.si), or with another EU supervisory authority if applicable.

Email Privacy

We send emails because you subscribed, registered, used our services, or made a purchase. We protect your email data with appropriate security measures and never share it without consent.

Every promotional email contains an easy unsubscribe option. If you receive an unsolicited email appearing to come from us, please report it to info@resin4decor.com.

Final Notes

This Privacy Policy is prepared in accordance with Article 13 of the GDPR. We do not carry out automated decision-making or profiling with legal or significant effects.

For any questions regarding this Privacy Policy, contact us at info@resin4decor.com.

Your privacy is very important to us, and we thank you for your trust.