Terms and Conditions

These Terms and Conditions govern the use of this online store and the purchase of products offered by APTRADE d.o.o. By using this website and placing an order, you confirm that you have read, understood and accepted these Terms and Conditions.

1. Seller information

APTRADE d.o.o.
Špruha 31
1236 Trzin
Slovenia

Email: info@resin4decor.com
Phone: +386 69 789 191

Company registration number: 6731449000
VAT ID: SI39408418
VAT registered: Yes

We are registered in the Slovenian Business Register (AJPES).
Registration date: 26 November 2014.

2. Scope of application

These Terms and Conditions apply to all purchases made through this online store. For certain sections of the website, specific offers, promotions or services, additional terms may apply. In the event of inconsistency, the specific terms shall prevail to the extent of such inconsistency.

3. Customer information

For the purposes of these Terms and Conditions, a customer or user is any person visiting this website, placing an order, purchasing products or otherwise expressing interest in our products.

If you are a consumer, mandatory consumer protection legislation applies.

4. Main characteristics of products

The main characteristics of the products are described on the relevant product pages. Product descriptions, technical information, package contents, usage instructions and other essential characteristics form part of the offer before you place an order.

5. Prices

All prices are displayed in EUR and include VAT, unless explicitly stated otherwise.

The product price, shipping costs and the total amount payable are shown before the order is placed. Where additional shipping, delivery or payment-related costs apply, such costs are displayed during checkout before the order is submitted.

The price applicable to the contract is the price displayed at the time the order is placed.

6. Payment methods

Payment may be made using one of the payment methods offered at checkout, including:

credit or debit card, including Visa, Mastercard and American Express,
Revolut Pay,
PayPal.

Payment by proforma invoice / bank transfer may also be available upon prior arrangement. If you wish to pay by bank transfer, please contact us before placing the order at info@resin4decor.com.

7. Delivery conditions and delivery restrictions

We deliver products to the delivery address provided during checkout.

The estimated delivery time is up to 5 working days from order confirmation or, where applicable, from receipt of payment.

We currently deliver to the following countries:

Slovenia
Slovakia
Czech Republic
Croatia
Greece
Romania
Poland
Bulgaria
Hungary
Austria
Lithuania
Germany
Latvia
Italy
Portugal
Spain
Netherlands
Estonia
Belgium
France
Denmark
Finland
Luxembourg
Sweden
Ireland
Switzerland
United Kingdom

Shipping charges are available on shipping & payment page or on the checkout.

The available delivery countries, delivery options and delivery charges are shown before the order is completed. If delivery to a specific country or territory is not available, you will be informed before the purchase is finalized.

8. Technical steps for concluding the contract

The technical steps required to conclude the contract are as follows:

You select the desired product and add it to the shopping cart.
You review the cart contents.
You enter billing, delivery and contact information.
You select the preferred payment method.
You review the complete order summary, including products, quantities, prices, delivery details and total amount.
You have the possibility to identify and correct any input errors before placing the order.
You place the order by confirming the obligation to pay.

9. Obligation to pay

Before the order is placed, we clearly inform you that submitting the order creates an obligation to pay.

10. Conclusion of contract

The purchase contract is concluded when you receive our order confirmation email.

After submission of the order, you receive an electronic confirmation of receipt of the order. This confirmation does not necessarily mean that the goods have already been dispatched.

11. Storage of contract and durable medium

We store the concluded contract electronically. You receive the essential contract information in the order confirmation email and related order documentation, which constitute a durable medium.

These Terms and Conditions are published in a form that allows you to store and reproduce them.

12. Correction of input errors

Before submitting the order, you are provided with an order summary and the possibility to review and correct entered information, including products, quantities, delivery data and payment details.

13. Right of withdrawal

If you are a consumer, you have the right to withdraw from the contract within 14 days from receipt of the goods, without giving any reason.

You may exercise the right of withdrawal by sending a clear statement by email or post. A standard withdrawal form may also be used, but it is not mandatory.

Detailed information on the conditions, deadlines and procedure for withdrawal is available on our Returns page.

14. Return of goods after withdrawal

If you withdraw from the contract, the goods must be returned no later than 14 days after the withdrawal notice has been sent. The deadline is met if the goods are dispatched before the expiry of the 14-day return period.

You bear the direct cost of returning the goods.

We reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days after receiving the notice of withdrawal. We may withhold reimbursement until we receive the returned goods or proof that the goods have been sent back, whichever occurs first.

15. Condition of returned goods

You may inspect and test the goods only to the extent necessary to establish their nature, characteristics and functioning, as would be possible in a physical store.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

16. Special notice regarding epoxy resin products

Epoxy resin products are chemical products whose final performance may depend on proper storage, accurate dosing, correct mixing ratio, room temperature, humidity, substrate preparation and proper application.

You must read and follow all usage instructions, safety warnings and technical documentation before use.

Where products are supplied in sealed packaging, they should be returned unopened in case of withdrawal. If the product has been opened, used, or handled beyond what is necessary to establish its nature, characteristics and functioning, you may be liable for diminished value.

External factors such as temperature, humidity, mixing errors, unsuitable working conditions or improper application may affect the final result and do not automatically mean that the product is non-conforming.

17. Exceptions to the right of withdrawal

The right of withdrawal does not apply in cases provided by applicable law, including, where relevant:

goods made to your specifications or clearly personalized,
sealed goods which are not suitable for return for health protection or hygiene reasons if unsealed after delivery,
goods which are, after delivery, according to their nature, inseparably mixed with other items,
other cases excluded by mandatory consumer legislation.

18. Complaints and claims

If you receive the wrong product, a damaged shipment, an incomplete order or goods that do not conform to the contract, please contact us as soon as possible at info@resin4decor.com.

To help us process the matter efficiently, please provide:

order number,
customer name,
description of the issue,
photos where relevant.

We handle complaints confidentially and as quickly as possible.

19. Legal guarantee of conformity

We are liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within two years from delivery, in accordance with applicable consumer protection law.

If the goods are not in conformity with the contract, you have statutory rights under the legal guarantee of conformity. You may submit such a claim using the contact details listed in these Terms and Conditions.

This legal guarantee applies independently of any commercial warranty, if such warranty is expressly offered.

20. Commercial warranty

Unless expressly stated otherwise for a specific product, we do not provide a separate commercial warranty. Any commercial warranty, if offered, will be presented together with the relevant warranty conditions.

21. Invoice issuance and retention

We are obliged to issue an invoice for the sale of goods and deliver it to you.

You are obliged to receive and retain the issued invoice.

No additional fee is charged for issuing the invoice.

22. Out-of-court dispute resolution and ODR platform

In accordance with applicable legislation, we do not recognize any out-of-court consumer dispute resolution provider as competent for resolving a consumer dispute which a consumer may initiate under the applicable out-of-court consumer dispute resolution legislation.

The European Online Dispute Resolution platform is available at:
https://ec.europa.eu/consumers/odr

23. Personal data

We process personal data in accordance with our Privacy Policy published on this website.

24. Applicable law and jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Slovenia.

If a dispute cannot be resolved amicably, the competent court in Slovenia shall have jurisdiction, subject to mandatory consumer protection rules regarding jurisdiction.

25. Language

These Terms and Conditions are available in English and Slovenian.

26. Final provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

These Terms and Conditions apply from the date of publication on the website until replaced by a newer version.

Last updated: 10 January 2026